FAQ

Frequently Asked Questions

Find quick answers to common questions about our online PDU courses, certificates, and purchases

Yes, all courses are online. All courses are self-paced with PDF course materials.

Add each course to the shopping cart and checkout to purchase. You can purchase courses individually or multiple at the same time.

PDU bundles are purchased the same as courses. There are multiple course material pdf files in PDU bundles. There is a single exam and certificate provided.

Yes, a Certificate of Completion in PDF format will be automatically generated for each course and bundle after passing the exam.

To view the course material, take exams, or download certificates, use the My Account link at the top of any page. Once logged in, look for the My Courses link on the left. This will provide list of all courses you have purchased with that account. Click any course to view the course material, exam, and Certificate of Completion.

You have three years from the date of course purchase to take and pass the exam for a PDU certificate.

Taking online courses on PDUcredits.com is easy:

  • Browse the list of courses and select one or more courses
  • Click the cart, check-out, and pay for the courses
  • Go to My Account > My Courses and click any course
  • Review the PDF course material anytime at your leisure
  • Take the short online exam and click submit. The exam will be automatically graded and results will appear instantly.
  • Exam answers will be shown for your learning. Retake the exam if necessary to pass (70% or greater).
  • Upon passing the exam, you can download and save the Certificate of Completion for your records.

For step-by-step instructions on reporting PDUs to PMI, see our PDU Reporting page.

Courses can be taken without the exam for learning purposes. However, obtaining a certificate of completion that documents your earning of PDUs requires passing the exam.

You may retake the exam as many times as necessary to pass for a period of three years after the date of course purchase.

Exams contain multiple-choice questions with one possible correct answer. Some questions are true/false. Typically there are 5 questions per PDU credit.
A score of at least 70% is required to pass the exam. Exams are not timed. Exams can be retaken as many times as needed to pass. Correct answers are provided to aid in learning the material.

All courses that you have purchased can be accessed using the My Account link at the top of any page. Once logged in, select My Courses and you will see the list of courses. Click any course to access the course material, exam, and Certificate of Completion.

PDUcredits guarantees that every course we offer will be accepted for PDU credits by PMI. See our Guarantee page.

PDU Credits is not a PMI Authorized Training Partner. However, this is not a requirement for obtaining and reporting PDU credits. PDUcredits guarantees that every course we offer will be accepted for PDU credits by PMI. See our Guarantee page.

You may access a copy of your certificates anytime by clicking My Account at the top of any page on our website, then My Certificates, and then the course.

Upon checkout of a course, a user account is automatically created and you are kept logged-in. You need to have a user account and login to:

  • Access courses and obtain certificates for PDU credit
  • Access information stored in My Account, such as your Certificates of Completion and receipts from previous purchases.

Otherwise, you are free to browse the site without logging in.

If you don’t know your password, click the Forgot Password link located on the My Account log-in page. A link to reset your password will be sent to your registered email account. It may be in your Spam folder. Click the Change Password link to create a new password.

If you no longer have access to your registered email address, please reach out via the Contact Us page with your old and new email addresses.

You will be emailed a receipt each time you make a purchase. Additionally, you can access and download a copy of your receipt anytime using the My Receipts link located on the My Account page.

There are monthly specials for courses.

PDU bundle deals offer less cost per PDU credit than courses.

A free course entitled “Best Practices for Project Management” is available.

PDU Credits accepts these online payment methods:

  • All major credit cards, including Visa, MasterCard, American Express, and Discover
  • PayPal
  • Apple Pay
  • Google Pay

We do not currently accept any forms of payment by mail.

Currency is set based on IP address country location. The following currencies are accepted:

  • Australian Dollar
  • Brazilian Real
  • Canadian Dollar
  • Chinese Renminbi
  • Czech Koruna
  • Danish Krone
  • Euro
  • Hong Kong Dollar
  • Hungarian Forint
  • Israeli New Shekel
  • Japanese Yen
  • Malaysian Ringgit
  • Mexican Peso
  • New Taiwan Dollar
  • New Zealand Dollar
  • Norwegian Krone
  • Philippine Peso
  • Polish Złoty
  • Pound Sterling
  • Singapore Dollar
  • Swedish Krona
  • Swiss Franc
  • Thai Baht
  • United States Dollar

You can change your First Name and Last Name in the My Information page under My Account.

Certificates can be re-created by clicking the links on the My Certificates page and your updated name will appear.

Course materials can be viewed on the website or downloaded as a PDF. Course certificate can be downloaded as a PDF. To view your certificate, you must have a PDF reader installed on your device or utilize a browser with a built-in PDF viewer. Adobe Reader and other viewers are available for free.

You are ultimately responsible for maintaining a record of your PDU activities and reporting them to PMI. Upon successfully completing a course, you should download the Certificate of Completion and save it for your records in the event that you are audited. For your convenience, we provide free access to additional copies of your certificate through the My Account page under My Certificates.

PDU Credits will not share your information to any other party without your consent, except, when making a purchase using your credit card, the information that you input is provided to our secure online payment processor.

PDU Credits respects your privacy.

PDU is a generic term that means “Professional Development Unit”. It represents 60 minutes of learning time. Typically, a PMP license requires 60 PDUs per 3-year renewal.

The PDU Credits website, mobile apps, course materials, exams, and certificates are available in Arabic, Chinese, French, German, Hindi, Japanese, and Spanish. Once you purchase a course, you have access to course material in all languages. Note that the course materials were originally written in English (USA) and still have some figures in English. If you find a poor translation please Contact Us.

Purchasing a course gives access to the course material in all languages.  Once you purchase a course, go to “My Account” > “My Courses” > “View Course” and click the language you wish to view. You can also download the course material in multiple languages by switching languages.

There is a PDU Credits mobile app for Google Play Store. The app for Apple Store set to publish in February  2026.

Your same “My Account” and purchased courses are available on both the website and mobile app.