{"id":7244,"date":"2026-04-06T17:32:04","date_gmt":"2026-04-06T23:32:04","guid":{"rendered":"https:\/\/pducredits.com\/?page_id=7244"},"modified":"2026-04-06T17:44:18","modified_gmt":"2026-04-06T23:44:18","slug":"conditions-generales-2","status":"publish","type":"page","link":"https:\/\/pducredits.com\/fr\/conditions-generales-2\/","title":{"rendered":"Processus de r\u00e9solution client"},"content":{"rendered":"<h3 data-path-to-node=\"4\">1. Unified Intake (The \u00ab\u00a0Signal\u00a0\u00bb)<\/h3>\n<p data-path-to-node=\"5\">We provide multiple professional channels for you to report an issue. To ensure the fastest resolution, we recommend using our dedicated support portal.<\/p>\n<ul data-path-to-node=\"6\">\n<li>\n<p data-path-to-node=\"6,0,0\"><b data-path-to-node=\"6,0,0\" data-index-in-node=\"0\">Channels:<\/b> Website Support Form, Email (<b data-path-to-node=\"6,0,0\" data-index-in-node=\"39\">support@pducredits.com<\/b>), or our official WhatsApp Business line.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"6,1,0\"><b data-path-to-node=\"6,1,0\" data-index-in-node=\"0\">Required Detail:<\/b> Please provide your <b data-path-to-node=\"6,1,0\" data-index-in-node=\"37\">Registered Email<\/b>, <b data-path-to-node=\"6,1,0\" data-index-in-node=\"55\">Course Name<\/b>, and a description of the technical hurdle (e.g., \u00ab\u00a0Quiz not loading\u00a0\u00bb or \u00ab\u00a0Certificate name misspelled\u00a0\u00bb).<\/p>\n<\/li>\n<\/ul>\n<h3 data-path-to-node=\"7\">2. Priority Triage (The \u00ab\u00a0Categorization\u00a0\u00bb)<\/h3>\n<p data-path-to-node=\"8\">Not all issues are the same. Our system automatically routes your request based on urgency:<\/p>\n<ul data-path-to-node=\"9\">\n<li>\n<p data-path-to-node=\"9,0,0\"><b data-path-to-node=\"9,0,0\" data-index-in-node=\"0\">Category A (Urgent):<\/b> Technical blockers (cannot access course, video playback issues).<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"9,1,0\"><b data-path-to-node=\"9,1,0\" data-index-in-node=\"0\">Category B (Administrative):<\/b> Certificate corrections, login issues, or PDU reporting questions.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"9,2,0\"><b data-path-to-node=\"9,2,0\" data-index-in-node=\"0\">Category C (General):<\/b> Content inquiries or bulk purchase requests.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"9,3,0\"><b data-path-to-node=\"9,3,0\" data-index-in-node=\"0\">Timeline:<\/b> We acknowledge all requests within <b data-path-to-node=\"9,3,0\" data-index-in-node=\"45\">4 business hours<\/b> and aim for a full resolution within <b data-path-to-node=\"9,3,0\" data-index-in-node=\"99\">24 hours<\/b>.<\/p>\n<\/li>\n<\/ul>\n<h3 data-path-to-node=\"10\">3. Expert Investigation (The \u00ab\u00a0Deep Dive\u00a0\u00bb)<\/h3>\n<p data-path-to-node=\"11\">Our support team works directly with our web developers and subject matter experts to identify the root cause.<\/p>\n<ul data-path-to-node=\"12\">\n<li>\n<p data-path-to-node=\"12,0,0\"><b data-path-to-node=\"12,0,0\" data-index-in-node=\"0\">For Technical Issues:<\/b> We verify browser compatibility and server-side access.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"12,1,0\"><b data-path-to-node=\"12,1,0\" data-index-in-node=\"0\">For Reporting Issues:<\/b> We cross-reference your completion data with the latest PMI (Project Management Institute) reporting guidelines to ensure your credits are valid.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"12,2,0\"><b data-path-to-node=\"12,2,0\" data-index-in-node=\"0\">Transparent Updates:<\/b> If a fix requires more than 12 hours (e.g., a complex database update), we provide a \u00ab\u00a0Status Update\u00a0\u00bb email so you aren&rsquo;t left wondering.<\/p>\n<\/li>\n<\/ul>\n<h3 data-path-to-node=\"13\">4. Resolution &amp; Verification (The \u00ab\u00a0Solution\u00a0\u00bb)<\/h3>\n<p data-path-to-node=\"14\">We present a solution designed to get you back on track immediately.<\/p>\n<ul data-path-to-node=\"15\">\n<li>\n<p data-path-to-node=\"15,0,0\"><b data-path-to-node=\"15,0,0\" data-index-in-node=\"0\">The Fix:<\/b> This could be a manual certificate generation, a password reset, or a complimentary course reset.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"15,1,0\"><b data-path-to-node=\"15,1,0\" data-index-in-node=\"0\">Customer Verification:<\/b> We ask you to \u00ab\u00a0Confirm Success.\u00a0\u00bb We do not consider a ticket closed until you verify that you can access your content or that your certificate is correct.<\/p>\n<\/li>\n<\/ul>\n<h3 data-path-to-node=\"16\">5. Root Cause Analysis (The \u00ab\u00a0Prevention\u00a0\u00bb)<\/h3>\n<p data-path-to-node=\"17\">At PDU Credits, we use every resolved issue to strengthen our platform.<\/p>\n<ul data-path-to-node=\"18\">\n<li>\n<p data-path-to-node=\"18,0,0\"><b data-path-to-node=\"18,0,0\" data-index-in-node=\"0\">Internal Review:<\/b> Was this a one-time user error or a bug in our WordPress\/LMS system?<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"18,1,0\"><b data-path-to-node=\"18,1,0\" data-index-in-node=\"0\">System Update:<\/b> If the issue was systemic, we apply a global fix to prevent other Project Managers from experiencing the same delay.<\/p>\n<\/li>\n<\/ul>\n<hr data-path-to-node=\"19\" \/>\n<h2 data-path-to-node=\"20\"><\/h2>\n<h3 data-path-to-node=\"20\">Support Standards &amp; Guarantees<\/h3>\n<table style=\"height: 155px;\" width=\"878\" data-path-to-node=\"21\">\n<thead>\n<tr>\n<td><strong>Issue Type<\/strong><\/td>\n<td><strong>Target Resolution Time<\/strong><\/td>\n<td><strong>Standard Outcome<\/strong><\/td>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><span data-path-to-node=\"21,1,0,0\"><b data-path-to-node=\"21,1,0,0\" data-index-in-node=\"0\">Course Access<\/b><\/span><\/td>\n<td><span data-path-to-node=\"21,1,1,0\">&lt; 6 Hours<\/span><\/td>\n<td><span data-path-to-node=\"21,1,2,0\">Full Access Restored<\/span><\/td>\n<\/tr>\n<tr>\n<td><span data-path-to-node=\"21,2,0,0\"><b data-path-to-node=\"21,2,0,0\" data-index-in-node=\"0\">Certificate Error<\/b><\/span><\/td>\n<td><span data-path-to-node=\"21,2,1,0\">&lt; 12 Hours<\/span><\/td>\n<td><span data-path-to-node=\"21,2,2,0\">Corrected PDF Issued<\/span><\/td>\n<\/tr>\n<tr>\n<td><span data-path-to-node=\"21,3,0,0\"><b data-path-to-node=\"21,3,0,0\" data-index-in-node=\"0\">Payment\/Billing<\/b><\/span><\/td>\n<td><span data-path-to-node=\"21,3,1,0\">&lt; 24 Hours<\/span><\/td>\n<td><span data-path-to-node=\"21,3,2,0\">Receipt Sent or Refund Processed<\/span><\/td>\n<\/tr>\n<tr>\n<td><span data-path-to-node=\"21,4,0,0\"><b data-path-to-node=\"21,4,0,0\" data-index-in-node=\"0\">PDU Reporting Help<\/b><\/span><\/td>\n<td><span data-path-to-node=\"21,4,1,0\">&lt; 24 Hours<\/span><\/td>\n<td><span data-path-to-node=\"21,4,2,0\">Detailed Step-by-Step Guide<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3 data-path-to-node=\"22\"><\/h3>\n<h3 data-path-to-node=\"22\">The \u00ab\u00a0PDU Credits\u00a0\u00bb Promise:<\/h3>\n<blockquote>\n<p data-path-to-node=\"23,0\">\u00ab\u00a0Your certification cycle doesn&rsquo;t wait, and neither do we. We treat your professional data with the highest level of integrity and speed.\u00a0\u00bb<\/p>\n<\/blockquote>\n","protected":false},"excerpt":{"rendered":"<p>1. Unified Intake (The \u00ab\u00a0Signal\u00a0\u00bb) We provide multiple professional channels for you to report an issue. To ensure the fastest resolution, we recommend using our dedicated support portal. Channels: Website Support Form, Email (support@pducredits.com), or our official WhatsApp Business line. Required Detail: Please provide your Registered Email, Course Name, and a description of the technical [&hellip;]<\/p>\n","protected":false},"author":21,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7244","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Processus de r\u00e9solution client - PDU Credits LLC<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/pducredits.com\/fr\/conditions-generales-2\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Processus de r\u00e9solution client - PDU Credits LLC\" \/>\n<meta property=\"og:description\" content=\"1. 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