{"id":7246,"date":"2026-04-06T17:32:04","date_gmt":"2026-04-06T23:32:04","guid":{"rendered":"https:\/\/pducredits.com\/?page_id=7246"},"modified":"2026-04-06T17:44:19","modified_gmt":"2026-04-06T23:44:19","slug":"%e5%88%a9%e7%94%a8%e8%a6%8f%e7%b4%84-2","status":"publish","type":"page","link":"https:\/\/pducredits.com\/ja\/%e5%88%a9%e7%94%a8%e8%a6%8f%e7%b4%84-2\/","title":{"rendered":"\u9867\u5ba2\u5bfe\u5fdc\u30d7\u30ed\u30bb\u30b9"},"content":{"rendered":"<h3 data-path-to-node=\"4\">1. Unified Intake (The &#8220;Signal&#8221;)<\/h3>\n<p data-path-to-node=\"5\">We provide multiple professional channels for you to report an issue. To ensure the fastest resolution, we recommend using our dedicated support portal.<\/p>\n<ul data-path-to-node=\"6\">\n<li>\n<p data-path-to-node=\"6,0,0\"><b data-path-to-node=\"6,0,0\" data-index-in-node=\"0\">Channels:<\/b> Website Support Form, Email (<b data-path-to-node=\"6,0,0\" data-index-in-node=\"39\">support@pducredits.com<\/b>), or our official WhatsApp Business line.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"6,1,0\"><b data-path-to-node=\"6,1,0\" data-index-in-node=\"0\">Required Detail:<\/b> Please provide your <b data-path-to-node=\"6,1,0\" data-index-in-node=\"37\">Registered Email<\/b>, <b data-path-to-node=\"6,1,0\" data-index-in-node=\"55\">Course Name<\/b>, and a description of the technical hurdle (e.g., &#8220;Quiz not loading&#8221; or &#8220;Certificate name misspelled&#8221;).<\/p>\n<\/li>\n<\/ul>\n<h3 data-path-to-node=\"7\">2. Priority Triage (The &#8220;Categorization&#8221;)<\/h3>\n<p data-path-to-node=\"8\">Not all issues are the same. Our system automatically routes your request based on urgency:<\/p>\n<ul data-path-to-node=\"9\">\n<li>\n<p data-path-to-node=\"9,0,0\"><b data-path-to-node=\"9,0,0\" data-index-in-node=\"0\">Category A (Urgent):<\/b> Technical blockers (cannot access course, video playback issues).<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"9,1,0\"><b data-path-to-node=\"9,1,0\" data-index-in-node=\"0\">Category B (Administrative):<\/b> Certificate corrections, login issues, or PDU reporting questions.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"9,2,0\"><b data-path-to-node=\"9,2,0\" data-index-in-node=\"0\">Category C (General):<\/b> Content inquiries or bulk purchase requests.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"9,3,0\"><b data-path-to-node=\"9,3,0\" data-index-in-node=\"0\">Timeline:<\/b> We acknowledge all requests within <b data-path-to-node=\"9,3,0\" data-index-in-node=\"45\">4 business hours<\/b> and aim for a full resolution within <b data-path-to-node=\"9,3,0\" data-index-in-node=\"99\">24 hours<\/b>.<\/p>\n<\/li>\n<\/ul>\n<h3 data-path-to-node=\"10\">3. Expert Investigation (The &#8220;Deep Dive&#8221;)<\/h3>\n<p data-path-to-node=\"11\">Our support team works directly with our web developers and subject matter experts to identify the root cause.<\/p>\n<ul data-path-to-node=\"12\">\n<li>\n<p data-path-to-node=\"12,0,0\"><b data-path-to-node=\"12,0,0\" data-index-in-node=\"0\">For Technical Issues:<\/b> We verify browser compatibility and server-side access.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"12,1,0\"><b data-path-to-node=\"12,1,0\" data-index-in-node=\"0\">For Reporting Issues:<\/b> We cross-reference your completion data with the latest PMI (Project Management Institute) reporting guidelines to ensure your credits are valid.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"12,2,0\"><b data-path-to-node=\"12,2,0\" data-index-in-node=\"0\">Transparent Updates:<\/b> If a fix requires more than 12 hours (e.g., a complex database update), we provide a &#8220;Status Update&#8221; email so you aren&#8217;t left wondering.<\/p>\n<\/li>\n<\/ul>\n<h3 data-path-to-node=\"13\">4. Resolution &amp; Verification (The &#8220;Solution&#8221;)<\/h3>\n<p data-path-to-node=\"14\">We present a solution designed to get you back on track immediately.<\/p>\n<ul data-path-to-node=\"15\">\n<li>\n<p data-path-to-node=\"15,0,0\"><b data-path-to-node=\"15,0,0\" data-index-in-node=\"0\">The Fix:<\/b> This could be a manual certificate generation, a password reset, or a complimentary course reset.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"15,1,0\"><b data-path-to-node=\"15,1,0\" data-index-in-node=\"0\">Customer Verification:<\/b> We ask you to &#8220;Confirm Success.&#8221; We do not consider a ticket closed until you verify that you can access your content or that your certificate is correct.<\/p>\n<\/li>\n<\/ul>\n<h3 data-path-to-node=\"16\">5. Root Cause Analysis (The &#8220;Prevention&#8221;)<\/h3>\n<p data-path-to-node=\"17\">At PDU Credits, we use every resolved issue to strengthen our platform.<\/p>\n<ul data-path-to-node=\"18\">\n<li>\n<p data-path-to-node=\"18,0,0\"><b data-path-to-node=\"18,0,0\" data-index-in-node=\"0\">Internal Review:<\/b> Was this a one-time user error or a bug in our WordPress\/LMS system?<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"18,1,0\"><b data-path-to-node=\"18,1,0\" data-index-in-node=\"0\">System Update:<\/b> If the issue was systemic, we apply a global fix to prevent other Project Managers from experiencing the same delay.<\/p>\n<\/li>\n<\/ul>\n<hr data-path-to-node=\"19\" \/>\n<h2 data-path-to-node=\"20\"><\/h2>\n<h3 data-path-to-node=\"20\">Support Standards &amp; Guarantees<\/h3>\n<table style=\"height: 155px;\" width=\"878\" data-path-to-node=\"21\">\n<thead>\n<tr>\n<td><strong>Issue Type<\/strong><\/td>\n<td><strong>Target Resolution Time<\/strong><\/td>\n<td><strong>Standard Outcome<\/strong><\/td>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><span data-path-to-node=\"21,1,0,0\"><b data-path-to-node=\"21,1,0,0\" data-index-in-node=\"0\">Course Access<\/b><\/span><\/td>\n<td><span data-path-to-node=\"21,1,1,0\">&lt; 6 Hours<\/span><\/td>\n<td><span data-path-to-node=\"21,1,2,0\">Full Access Restored<\/span><\/td>\n<\/tr>\n<tr>\n<td><span data-path-to-node=\"21,2,0,0\"><b data-path-to-node=\"21,2,0,0\" data-index-in-node=\"0\">Certificate Error<\/b><\/span><\/td>\n<td><span data-path-to-node=\"21,2,1,0\">&lt; 12 Hours<\/span><\/td>\n<td><span data-path-to-node=\"21,2,2,0\">Corrected PDF Issued<\/span><\/td>\n<\/tr>\n<tr>\n<td><span data-path-to-node=\"21,3,0,0\"><b data-path-to-node=\"21,3,0,0\" data-index-in-node=\"0\">Payment\/Billing<\/b><\/span><\/td>\n<td><span data-path-to-node=\"21,3,1,0\">&lt; 24 Hours<\/span><\/td>\n<td><span data-path-to-node=\"21,3,2,0\">Receipt Sent or Refund Processed<\/span><\/td>\n<\/tr>\n<tr>\n<td><span data-path-to-node=\"21,4,0,0\"><b data-path-to-node=\"21,4,0,0\" data-index-in-node=\"0\">PDU Reporting Help<\/b><\/span><\/td>\n<td><span data-path-to-node=\"21,4,1,0\">&lt; 24 Hours<\/span><\/td>\n<td><span data-path-to-node=\"21,4,2,0\">Detailed Step-by-Step Guide<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3 data-path-to-node=\"22\"><\/h3>\n<h3 data-path-to-node=\"22\">The &#8220;PDU Credits&#8221; Promise:<\/h3>\n<blockquote>\n<p data-path-to-node=\"23,0\">&#8220;Your certification cycle doesn&#8217;t wait, and neither do we. We treat your professional data with the highest level of integrity and speed.&#8221;<\/p>\n<\/blockquote>\n","protected":false},"excerpt":{"rendered":"<p>1. 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